Ordering

You can cancel or change your order any time up until 11am on Monday morning. 

To cancel or remove an item click on the Shopping Cart at the top right of the screen, or go to your Current Order page, then click on the rubbish bin icon next to the item you wish to remove.

You can order weekly, fortnightly, monthly or one off. Simply choose the box or item you want to buy, click the Add to Order button, then select how often you would like it delivered.

Adding to your regular order is simple. Just find the items you would like to add in the Organic Food Delivery section, click on the Add to Order button; then select how many, how often and when you would like them delivered.

Yes. Orders must be in place by 11am on Monday morning for delivery that same week. If you have placed a weekly, fortnightly or monthly order you can make any changes to your order up until this cut off time.

Yes. You don't need to cancel your order to take a break from deliveries. You can set a 'box holiday'.

To do this, go to the My Account > Holidays. Select the dates you will be going away and the date you will be coming back and we'll resume your deliveries on your return.

When you set a box holiday to pause your deliveries, you can select the 'Donate my box' option to donate the value of your regular box to The Farm during your holiday.

Your donations will be processed in the same way as your usual payments. The value of any regular items you have in your order in the 'Veg & Fruit Boxes' category will be donated to The Farm (each time that you would usually have had a delivery) during the holiday period.

If you change your mind and would like to cancel your holiday donations, you can remove the holiday and re-add it without the donation option selected.

You will receive a confirmation email when your donations are processed at the start of your holiday period. After the donations have been processed, they will display in My Account > Order History where you can still have a chance amend them before payment is taken.

No. You can choose to have deliveries weekly, fortnightly, monthly or just once. Once you've set up the frequency of your order, we will keep delivering until you make a change to your order.

Our online ordering system allows you to order each individual box or item as frequently as you like. So, for example, you could order a vegetable box every week, a fruit box and eggs fortnightly and stock up on your groceries once a month. 

You can place orders ahead of time too. For example you can order for a delivery in two weeks' time. 

Simply select the box or item you would like, click the Add to Order button, then select the date and the frequency of delivery.

Ordering via our website is by far the quickest and easiest way to order. However, you can also place orders by email or over the phone with Sally from Tuesday-Thursday on: or call 01275 29 50 29.

Community Farm staff work throughout the day, from the early hours delivering your produce through to the late afternoon. However, as a small company we are only able to provide customer services for part of each day. 

Our customer service team are there to answer questions about box orders at the following times:

Tuesday to Thursday: 10am to 5pm

Friday: 9am to 3pm

Please email us at